Onesqft Technologies Private Limited, bearing CIN No. U62099TN2023PTC161792 ("Company," "We," "Us," or "Our"), a private limited company having its registered office at No. 3C, No. 22, 3rd Floor, Rainbow Arcade, Thygarayanagar, Chennai-600017, Tamil Nadu, operates the 1SQFT (collectively, the "Platform"). We are committed to safeguarding Your privacy and the information You share while accessing or using the Platform. Recognizing the trust You place in Us, We implement stringent security measures to protect Your transactions and Personal Information.
Additionally, Our group and affiliate entities may utilize the Platform to offer their products and services to You, in accordance with this Privacy Policy and subject to the applicable terms and conditions specified on the Platform.
This Privacy Policy sets forth the manner in which the Company collects, receives, stores, processes, discloses, transfers, and otherwise handles Your personal data and other information in connection with the services provided through the Platform ("Services"). This Privacy Policy does not extend to any data provided by You to, or collected by, third-party service providers, nor does it apply to third-party websites, applications, or platforms that You may access through the Platform.
Please carefully review this Privacy Policy before registering, accessing, or using the Platform, or availing of any Services.
By clicking the "Continue / I Accept" button at the sign-up page, You ("User," "You," or "Your") acknowledge that You have read, understood, and agreed to be bound by the terms of this Privacy Policy. This Privacy Policy forms an integral part of Our Terms & Conditions ("Terms") and shall be construed harmoniously with the Terms. Any capitalized terms used herein but not defined shall have the meaning assigned to them under the Terms.
This Privacy Policy:
i. Constitutes an electronic record under the Information Technology Act, 2000, along with the applicable rules and regulations framed thereunder; and
ii. Is generated by a computer system and does not require any physical, electronic, or digital signature.
1.1. We collect Personal Information (defined below) from You when You register or create an account with Us, log in to the Platform, complete the 'Contact Us' form, or engage with Our customer support team. Certain sections of the Platform may be accessible without registration. However, to avail of the Services offered on the Platform, You are required to create an account with Us.
1.2. This Privacy Policy applies to the following information:
i) Personal Information: Personal Information refers to the information You voluntarily provide to Us. When You access or use the Platform, You may be required to submit certain details while registering an account or availing of Our Services, including but not limited to Your name, email address, and mobile number. We may collect this information through various means, such as account registration forms, contact forms, or interactions with Our customer support team. Additionally, You may be required to provide Your PAN number, bank account details, scanned copies of supporting documents, and Your signature for verification or compliance purposes.
All such information is disclosed by You voluntarily and without any coercion. The Company shall not be liable for the authenticity, accuracy, misrepresentation, fraud, or negligence related to the information provided by You, nor shall the Company be responsible for independently verifying such information. Failure to provide certain required information may result in limited access to specific features of the Platform or the inability to use certain Services.
Use of Personal Information: We use the Personal Information specified above for the following purposes:
a) Platform and Service-Related Communications - Sending notifications regarding buy/sell events on the Platform and other service-related updates.
b) Identity Verification & KYC Process - Verifying Your identity, including sending a one-time password (OTP) to Your registered mobile number for authentication/sign-in, completing Your Know Your Customer (KYC) process, facilitating registration and onboarding, and pre-populating relevant fields within the Platform interface.
c) Execution of Investment Documents - Collecting Your signature, where necessary, for executing certain investment-related documents and enabling access to Our Services.
Providing Your personal information is voluntary, and the Company acknowledges and agrees that the collection, use, and storage of Your details shall be strictly in compliance with applicable laws and this Privacy Policy. The Company ensures that any details and other collected Personal Information are stored only after appropriate masking of sensitive data.
ii) Non - Personal and Automatic Information: We may collect certain Non-Personal Information while You browse, access, or use the Platform. This includes, but is not limited to, Your IP address, web requests, operating system, browser type, referring URL, internet service provider, aggregate user data, software and hardware attributes, pages visited, and cookie-related data (Collectively referred to as "Non-Personal Information"). This information does not personally identify You. We collect and store Non-Personal Information through data collection technologies, including cookies, which are used on specific pages of the Platform. Some features of the Platform may only be accessible through the use of such cookies. We may place both permanent and temporary cookies on Your computer or mobile device's storage drive.
Use of Non - Personal and Automatic Information: We use Non-Personal Information specified above for the following purposes:
a) Platform Performance & Technical Improvements - Identifying and resolving technical issues, improving functionality, and enhancing user experience.
b) Analytics & Optimization - Analyzing Platform flow, tracking user trends, and measuring the effectiveness of promotional activities.
c) Security & Compliance - Enhancing trust and safety measures, ensuring compliance with applicable laws, and preventing fraudulent activities.
d) Customer Support & Dispute Resolution - Retaining such information as necessary to resolve disputes, provide customer support, and troubleshoot issues, as permitted under applicable law.
We do not track the behavior of Users classified as children/minors under the laws of the relevant jurisdiction.
iii) User Communications: If You choose to post messages on Our message boards, chat rooms, or other interactive features, or provide feedback on the Platform, We may collect and store such information. Additionally, if You send Us correspondence, such as emails or letters, or if other users or third parties send Us correspondence regarding Your activities or postings on the Platform, We may collect and retain such information in a file associated with Your account. This information is used to respond to Your requests and address any concerns related to Your use of the Platform.
Use of User Communications: We retain and use this information for the following purposes:
a) Dispute Resolution - Assisting in the resolution of user disputes.
b) Customer Support - Providing assistance and responding to queries and inquiries.
c) Issue Resolution - Troubleshooting technical or service-related issues.
d) Service Enhancement - Improving the quality of Our Services based on user feedback and interactions.
1.3. Your Personal Information, Non-Personal Information and Automatic Information and User Communications and any other information listed above shall together be referred to as "Your Information".
1.4. Accuracy and Legitimacy of Your Information: While the Company is responsible under applicable Indian laws for ensuring the completeness, accuracy, and consistency of Your Personal Information, such compliance is contingent upon Your cooperation. You acknowledge and agree that:
a) You are solely responsible for ensuring that the Personal Information provided to Us is true, accurate, complete, and up to date.
b) You shall cooperate with Us in maintaining the accuracy and completeness of such Personal Information for as long as it is being processed by Us.
c) All information furnished by You shall be lawful and shall not violate or infringe any applicable laws.
d) The Company shall not be liable for any loss, damage, or consequences arising from the provision of incorrect, incomplete, unlawful, or unauthorized information by You.
1.5. Collection, Storage, and Processing of Your Information:
1.5.1. The Company collects, stores, and processes Your Information, including Personal Information and Non-Personal Information, to provide You with a safe, efficient, and customized experience on the Platform.
1.5.2. All information gathered by the Company shall be securely stored on servers, log files, and other storage systems owned or operated by the Company or by third-party service providers located in India, in compliance with applicable data protection laws.
1.6. Special Categories of Personal Information: As a general policy, the Company collects personal and non-personal information but does not voluntarily collect, process, or store sensitive categories of Personal Information, including but not limited to race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, health or genetic information. If You voluntarily provide such information, You acknowledge that You are doing so at Your sole discretion and risk.
1.7. Collection of Personal Information of Minors and Persons with Disabilities:
1.7.1. The Company does not knowingly collect, process, or disclose the Personal Information of minors (as per the age threshold defined under the applicable laws of the relevant jurisdiction) or persons with disabilities, without obtaining the verifiable prior consent of their parent or lawful guardian.
1.7.2. If We become aware that such Personal Information has been collected without proper consent, We shall take reasonable steps to delete such information in compliance with applicable Indian laws.
1.8. Collection of Information from Third Parties:
1.8.1. The Company may collect Your Information, including Personal Information, from legitimate third-party sources, such as business partners and independent service providers, group entities and affiliated merchants, marketplaces and resellers, payment partners, aggregators, and service providers
1.8.2. By using the Platform, You expressly consent to such collection, subject to compliance with applicable Indian laws.
1.9. Blockchain-Based Data Storage and Access:
1.9.1. The Company may store certain specific User Information on a blockchain-based application of its choice. such information may be made accessible to pre-authorized external stakeholders, including but not limited to regulatory authorities and statutory bodies, auditors and trustees, administrators and escrow agents
1.9.2. Upon registration on the Platform, Users may be provided with a personal Blockchain Key for accessing their specific information through an independent digital application. By registering on the Platform, You authorize the Company to enable such Blockchain Access for Your account.
1.9.3. The Company have three Layer security on the AWS server and the website is secure with SSL and data is stored in encryption form to protect our users data from threat attacks
1.10. Use of Cookies and Tracking Technologies:
1.10.1. The Platform uses cookies and similar tracking technologies to:
a) Enhance User experience, such as reducing the need to re-enter login credentials during a session.
b) Retain browsing information, ensuring seamless continuity in case of network disruptions or unexpected sign-outs.
1.10.2. While most cookies are session-based and automatically deleted after a session, certain session cookies may be stored on Your device for a better user experience.
1.10.3. You have the option to decline cookies through Your browser settings. However, disabling cookies may result in restricted access to certain features or require repeated authentication during each session.
1.11. Browsing the Platform Without Registering:
1.11.1. You may browse certain sections of the Platform without disclosing any Personal Information. In such cases, We may collect and store only Non-Personal Information.
1.11.2. However, once You voluntarily provide Your Personal Information, You acknowledge that You are no longer anonymous to Us.
1.11.3. We may automatically track and analyze Your demographics, interests, and behavior based on Your usage patterns to improve the Platform's features and security. Such analysis shall be conducted on an aggregated basis, ensuring that individual identities remain protected.
2.1. Purpose of Processing Your Information: We may collect, use, and process Your Information for the following purposes:
a) Account Creation & Management - To create Your login credentials and establish Your account on the Platform.
b) Service Provision & Improvement - To provide, enhance, and customize the Services and features available on the Platform as per Your requests.
c) Dispute Resolution & Support - To resolve disputes, troubleshoot technical issues, and provide customer support.
d) Security & Compliance - To promote a secure environment, protect the integrity of the Platform and Services, and prevent fraud or other illegal activities.
e) Personalization & Marketing - To customize Your user experience, recommend relevant content, and send You marketing communications, subject to Your consent.
f) Fraud Prevention & Risk Management - To detect, investigate, and prevent fraudulent activities, errors, or security threats.
g) Legal & Contractual Enforcement - To enforce Our Terms and Conditions, policies, and legal obligations.
h) Service Fulfilment & Communication - To process Your requests, respond to Your queries, and provide transaction updates.
i) User Notifications - To communicate important notices regarding Services, Platform updates, or changes in terms governing Our relationship.
j) Regulatory & Legal Compliance - To comply with applicable laws, government regulations, or law enforcement requests.
k) Third-Party Sharing & Data Disclosure - To share information with third parties where necessary, subject to Your consent.
l) Other Lawful Purposes - For any other purpose as notified at the time of collection, after obtaining Your consent, where required.
Any additional collection of Your Information shall be subject to Your explicit consent, and We shall inform You of the specific purpose prior to such collection.
2.2. Processing of Personal Information Without Consent: Notwithstanding the above, We may process Your Personal Information without obtaining Your explicit consent, as permitted under applicable Indian laws, in the following circumstances:
a) Voluntary Disclosure - If You voluntarily provide Your Personal Information to Us and do not explicitly indicate non-consent.
b) Government Benefits & Services - Where required for the State or its agencies to provide subsidies, benefits, licenses, or certificates prescribed by the Central Government.
c) Legal & National Security Purposes - Where necessary for the performance of State functions, safeguarding the sovereignty and integrity of India, or ensuring national security.
d) Legal Obligations - Where required for compliance with Indian laws, including mandatory disclosures to government authorities.
e) Judicial Orders & Lawful Claims - Where required for compliance with a court order, decree, or judgment, including enforcement of claims under contractual or civil law.
f) Medical Emergencies - Where necessary to respond to a medical emergency, including threats to life or immediate health risks.
g) Public Health & Epidemic Control - Where required to prevent or manage disease outbreaks, pandemics, or other public health threats.
h) Disaster & Public Safety Measures - Where necessary for ensuring public safety, disaster response, or assistance during breakdowns of public order.
i) We currently store and process your personal data, including financial transaction data, on servers located in India in compliance with the applicable laws, and applicable regulations. In the event that cross-border data transfers become necessary, such transfers will be conducted in accordance with Indian laws, including any restrictions notified by the Government, and with your consent where required by law
2.3. Optional Surveys and User Preferences:
2.3.1. We may occasionally request You to participate in voluntary online surveys requiring demographic and contact details (such as zip code, age, etc.).
2.3.2. This data helps Us tailor Your experience by providing content and recommendations based on Your preferences.
2.4. Communications & Promotional Messages:
2.4.1. We may use Your Personal Information to send You transactional updates, service notifications, and promotional communications.
2.4.2. You shall have the option to opt-out of promotional emails at any time. However, even if You opt out, We may still send non-promotional communications related to Your account, transactions, or essential service updates.
2.4.3. Unless You explicitly consent, We will not share Your Personal Information with other users of the Platform.
3.1. Internal Access and Confidentiality: Access to Your Personal Information is restricted to Our employees and personnel strictly on a need-to-know basis. Such access is granted solely for the purpose of providing Services, ensuring compliance, or fulfilling legal obligations.
3.2. Disclosure to Third-Party Service Providers: With Your consent, We may disclose Your Personal Information to third-party vendors, partnered organizations, consultants, financial institutions, payment gateways, escrow agents, trustees, administrators, auditors, accountants, technology service providers, KYC verification partners, data storage providers, and other service providers who assist Us in delivering the Services. These third parties are contractually obligated to maintain the confidentiality of Your Personal Information and to use it strictly for the purposes for which We disclose it to them. This disclosure may be necessary for:
a) Providing You access to Our Services;
b) Marketing and advertising activities;
c) Conducting audits and data analysis;
d) Fraud detection, mitigation, and legal compliance;
e) Facilitating software development, platform maintenance, and technical support; and
f) Processing payments, including identity authentication and bank account validation.
3.3. Legal and Compliance-Based Disclosures: We may disclose Your Information, without prior notice or approval, to the extent necessary:
a) To comply with applicable laws, regulations, or governmental requests;
b) To protect the rights, property, or safety of the Company, Our users, or any third party;
c) To enforce Our Terms of Use or Privacy Policy; and
d) In the event of an emergency, to protect the personal safety of individuals.
3.4. Business Transfers and Corporate Restructuring: In the event of a merger, acquisition, sale of assets, business restructuring, joint venture, or any similar transaction, We may share or transfer Your Information to the relevant business entities, subject to compliance with applicable laws
3.5. Marketing and Advertising Restrictions: We do not disclose Your Personal Information to third parties for their marketing or advertising purposes without Your explicit consent.
3.6. Acknowledgment and Consent: By using the Services, You acknowledge and explicitly consent to the sharing of Your Personal Information with third parties for the purposes specified in this Section 3. You further agree that such third parties may have their own terms of use and privacy policies governing the handling of Your Information, which shall be applicable to You.
4.1. Protection of Your Information: We implement reasonable security measures and safeguards to protect Your Personal Information from loss, misuse, unauthorized access, disclosure, destruction, or alteration, in compliance with applicable laws. Our Platform utilizes secure servers whenever You access or modify Your Account or related information.
4.2. Limitations of Security Measures: While We strive to maintain the highest security standards, We cannot guarantee absolute protection against unauthorized access, breaches, or cyber threats. Any transmission of information to the Company is at Your own risk. Despite Our security measures, Your Information may still be subject to unauthorized access, disclosure, or modification due to unforeseen breaches.
4.3. User's Responsibility for Data Security: You are responsible for maintaining the security of Your Personal Information while accessing or using the Platform. This includes:
a) Implementing adequate physical, managerial, and technical safeguards on Your end;
b) Protecting Your login credentials and account information; and
c) Ensuring the integrity and security of Your data from unauthorized access.
4.4. Compliance with Legal Security Standards: This Privacy Policy, along with the security controls and practices implemented by the Company, constitutes reasonable security practices and procedures under Section 43A of the Information Technology Act, 2000, and any other applicable laws governing data protection. The Company is not currently classified as a Significant Data Fiduciary under the Applicable laws. However, we are committed to complying with all applicable obligations under the applicable Act, including implementing reasonable security safeguards, maintaining data accuracy, and providing grievance redressal mechanisms to protect your personal data
5.1. Links to Third-Party Platforms: Our Platform may contain links to third-party websites, applications, or services ("Third-Party Sites") that may collect Your Personal Information, including but not limited to Your IP address, browser specifications, and operating system details. The Company does not own, control, or assume responsibility for the security, privacy practices, or content of these Third-Party Sites.
5.2. Use of Cookies and Tracking Technologies: Certain Third-Party Sites may use cookies or similar tracking technologies to collect data about Your interactions. The Company does not control the use of such technologies by third parties and is not responsible for how they manage the information they collect.
5.3. Third-Party Privacy Policies: These Third-Party Sites and service providers may have their own privacy policies governing the collection, storage, and retention of Your Personal Information. This Privacy Policy does not extend to data provided to or collected by these third parties. We strongly recommend that You review the privacy policies of any Third-Party Site before sharing Your Information.
5.4. Limitation of Liability: You acknowledge and agree that We are not liable for:
a) Any information published on Third-Party Sites, including search results;
b) The collection, use, or storage of Your Personal Information by such Third-Party Sites; and
c) Any consequences arising from Your interactions with these Third-Party Sites.
6.1. User Contributions: You may provide feedback, reviews, testimonials, or other content on the Platform regarding Your experience with the Services ("Posts"). Any Posts, including any Personal Information shared in them, will be publicly accessible and viewable by other users.
6.2. Compliance with Platform Policies: Your Posts must comply with the conditions outlined in the Platform's Terms of Use. The Company reserves the right to remove, modify, or delete any Post, in whole or in part, if it is found to be in violation of these conditions or deemed inappropriate at the Company's discretion.
6.3. Usage Rights: By submitting Posts, You grant the Company an unconditional right to use, reproduce, modify, distribute, and share them for any purpose, including promotional or marketing activities.
6.4. Retention and Visibility: If You delete Your Posts from the Platform, copies may still be accessible in archived pages or may have been stored or shared by other users. The Company is not responsible for the continued availability of such content outside its direct control, subject to applicable laws.
7.1. Right to Withdraw Consent:
a) You may withdraw Your consent at any time regarding the processing of Your Personal Information by Us or any third party acting on Our behalf.
b) To withdraw consent, You must send a written request to [email protected].
c) If You withdraw Your consent, We request You to stop accessing the Platform and Services. Additionally, We reserve the right to discontinue providing You with any Services.
d) Upon withdrawal, the Company may delete or de-identify Your Personal Information to ensure it is anonymous and no longer attributable to You.
e) If We retain Your Personal Information post-withdrawal, it will be retained only for the duration permitted under applicable laws.
7.2. Right to Modify or Correct Personal Information
a) If any of Your Personal Information is inaccurate, incomplete, or outdated, You may update it through the Platform.
b) If You are unable to modify certain information yourself, You may request corrections by contacting [email protected].
c) In case of loss of access details, You may retrieve or request new credentials by sending an email to [email protected].
7.3. Right to Erasure
a) You may request deletion of Your Personal Information if there is no compelling reason for Us to retain it.
b) Requests for data deletion should be sent to [email protected].
c) This right is subject to legal and operational exceptions, such as compliance with applicable laws, regulatory obligations, or ongoing service requirements.
d) Upon approval of Your request, We will delete all Your Personal Information from Our systems and ensure any third-party service providers processing Your data on Our behalf do the same.
7.4. Right to Access Information:
a) You have the right to request:
i) A summary of Your Personal Information being processed by Us and details of processing activities.
ii) The identities of third parties with whom Your Personal Information has been shared and the nature of such shared information.
b) This right does not apply if disclosure is required for law enforcement, cybersecurity, or other legally sanctioned investigations.
7.5. Right to Nominate a Representative
a) You may nominate an individual who, in the event of Your death or incapacity, can exercise Your rights concerning Your Personal Information.
b) Such nominations shall be made in accordance with guidelines prescribed by the Central Government.
7.6. Use of a Consent Manager:
a) .
b) We recognize the role of Consent Managers registered with the relevant authorities, as provided under the applicable laws. If you choose to manage your consent through a registered Consent Manager, we will facilitate such interactions to allow you to give, manage, review, or withdraw your consent for the processing of your personal data
8.1. Right to Modify the Privacy Policy:
a) We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time.
b) Any changes will take effect immediately upon notification.
c) You should review this Privacy Policy periodically for updates.
8.2. How to Check for Updates:
a) You can determine if changes have been made by referring to the "Last Updated" date mentioned at the top of the Privacy Policy.
b) Continued use of the Platform or Services after modifications implies Your acceptance of the revised Privacy Policy.
9.1. Retention of Information: We retain Your Personal Information only for as long as necessary to:
a) Fulfill the purposes outlined in this Privacy Policy
b) Comply with legal and regulatory requirements
c) Prevent fraud or misuse
d) Exercise Our legal rights or defend against claims
However, if We determine that any information You have provided violates this Privacy Policy, We reserve the right to delete or destroy such data without incurring liability.
9.2. Retention Timelines: The duration for which We retain different types of data is as follows:
a) Personal Information: Stored for five years after the end of Your relationship with us.
b) Non-personal Information: Retained for as long as required under applicable laws.
c) User Communications (e.g., emails, customer support interactions): Stored for three years after the end of Your relationship with Us.
9.3. Compliance with Legal Obligations: By using Our Platform, You consent to Our retention of Your Personal Information as mandated by laws such as:
a) The Prevention of Money Laundering Act, 2002
b) The Prevention of Money Laundering (Maintenance of Records) Rules, 2005
c) Any additional policies or regulatory directives issued by competent authorities
9.4. Data Deletion and Anonymization:
a) Once the required retention period expires, We will securely delete or destroy Your Personal Information from Our systems.
b) In some cases, We may retain anonymized data for research, analytics, or statistical purposes.
c) No Personal Information will be retained beyond the necessary duration unless mandated by law.
10.1. Compliance with Applicable Laws: As a User of the Platform, You must ensure that You:
a) Comply with all applicable data protection laws in India while exercising Your rights under this Privacy Policy.
b) Provide accurate and truthful information while submitting Your Personal Information.
c) Do not impersonate another individual when sharing Your Personal Information.
d) Do not suppress or misrepresent material facts, particularly when providing unique identifiers, proof of identity, proof of address, any government-issued documentation
10.2. Ethical Use of Privacy Rights: You shall not:
a) Register false or frivolous grievances or complaints with the Grievance Redressal Officer or the Data Protection Board.
b) Provide incorrect or misleading information when requesting modifications, corrections, updates, or erasure of Your Personal Information.
By using Our Platform, You acknowledge and agree to comply with these responsibilities, ensuring the integrity and lawful use of the Services.
11.1. Right to Grievance Redressal: You have the right to access an efficient and transparent grievance redressal mechanism regarding:
a) Any act or omission by Us or Your consent manager concerning Our obligations under this Privacy Policy
b) Any issues related to the processing of Your Personal Information or the exercise of Your rights
11.2. Contacting the Grievance Officer: If You have any grievances related to Our Platform, Services, or data practices, You may contact Our Grievance Officer using the details provided below:
Name: Preethi Ramesh
Designation: Director
Email: [email protected]
Office address: No. 3C, No. 22, 3rd Floor, Rainbow Arcade, Thygarayanagar, Chennai-600017, Tamil Nadu
11.3. Complaint Contents: Your complaint should include sufficient details, such as:
i. A description of the issue
ii. Any relevant supporting documents
iii. Your contact information for further communication
11.4. Escalation: In the event of a personal data breach affecting your personal information, we will promptly notify affected individuals and report the incident to the relevant authorities within prescribed time, as required by the applicable laws. Additionally, we will comply with the CERT-In Directions, by reporting cybersecurity incidents to CERT-In within prescribed time, providing details of the breach, its impact, and the mitigation measures taken.